In the Aetna plans, if you are unable to locate an in-network provider in your area who can provide you with a service or supply that is covered under the Medical Plan, call the number on the back of your ID card to request authorization for out-of-network provider coverage. If you get authorization for services provided by an out-of-network provider, benefits for those services will be covered at the in-network benefit level. You will still be responsible for paying any portion of the bill over the in-network benefit level.

In the Kaiser plans, if you move outside of your network area, you can continue to use the Kaiser providers or switch to an Aetna plan. If you move out of California or Georgia, you would have the option to elect an Aetna plan.