IQVIA Benefits Handbook
FILING A MEDICAL CLAIM
- Aetna: For in-network claims, the Aetna provider will handle claim filing on your behalf. To receive benefits from the plan for out-of-network covered medical expenses, you must file a claim form with Aetna and include the necessary supporting documentation. Separate claim forms must be submitted for each person filing a claim.
Claim forms are available at www.aetna.com. To download a claim form, log in and click "Manage Claims".
- Kaiser: If you need a claim form to request payment or reimbursement for a covered service, or if you need help completing the form, call Kaiser Permanente at 1-800-464-4000 or go to https://healthy.kaiserpermanente.org.
Before you submit your claim form, make sure you include all the necessary information.