IQVIA Benefits Handbook
MENTAL HEALTH SERVICES
Covered expenses include charges made for the treatment of mental disorders that impairs behavior, emotional reaction or thought processes. Expenses for the treatment of any physiological conditions related to mental health are not covered.
Inpatient Care
Benefits are payable for charges incurred in a hospital (including partial hospitalization) and residential treatment facility for the treatment and evaluation of mental health. Covered expenses include charges for room and board at the semi-private room rate, and other services and supplies provided during your admission. Inpatient benefits are payable only if your condition requires services that are only available in an inpatient setting.
The plan covers partial hospitalization services (more than four hours, but less than 12 hours in any 24-hour period). The partial hospitalization will only be covered if you would need inpatient care if you were not admitted to this type of facility. Two days of residential treatment services are billed at the same rate as one day of hospital treatment.
Remember, you or your provider must call Aetna or Kaiser for pre-certification of overnight stays at network and out-of-network hospitals or benefits may be reduced or denied.
Outpatient Care
Covered expenses include charges for treatment received while not confined in a hospital or residential treatment facility. Coverage includes treatment in an individual, group or mental health intensive outpatient therapy program.