IQVIA Benefits Handbook
EMPLOYEE ASSISTANCE PROGRAM (EAP)
IQVIA offers the Aetna Resources For Living℠ employee assistance program (EAP), available at no cost to you and members of your household which include dependent children up to age 26, whether or not they live at home.
Services are confidential and available 24 hours a day, 7 days a week.
Emotional Well-being Support
You can access up to six counseling sessions per issue each year. You can also call 24 hours a day for in-the-moment emotional well-being support. Counseling sessions are available face to face, via televideo or online chat therapy. Services are free and confidential. Counselors are always available to help with a wide range of issues including:
- Relationship support
- LGBTQ+ support and resources
- Stress management
- Work/life balance
- Family issues
- Grief and loss
- Depression
- Anxiety
- Substance misuse
- Self-esteem and personal development
- Manager resources and services
Daily Life Assistance
Completing day-to-day needs can make it tough to know where to start. Call the EAP for personalized guidance and get help finding resources for:
- Child care, parenting and adoption
- Summer programs for kids
- School and financial aid research
- Care for older adults
- Caregiver support
- Special needs
- Pet care
- Home repair and improvement
- Household services and more
The EAP also offer care kits related to growing families, child care, caregiving and more.
Legal Services
You can get a free 30-minute consultation with a participating attorney for each new legal topic related to:
- General
- Family
- Criminal law
- Elder law and estate planning
- Divorce
- Wills and other document preparation
- Real estate transactions
- Mediation services
If you opt for services beyond the initial consultation you can get a 25% discount. Services must be related to you or an eligible household member. Work-related issues are not covered. Discount does not include flat legal fees, contingency fees and plan mediator services.
Financial Services
Simply call for a free 30-minute consultation for each new financial topic related to:
- Budgeting
- Retirement or other financial planning
- Mortgages and refinancing
- Credit and debt issues
- College funding
- Tax and IRS questions and preparation
You can also get a 25% discount on tax preparation services. Services must be for financial matters related to you or an eligible household member.
Other Services
- Identity theft services — One-hour fraud resolution phone consultation or coaching about ID theft prevention and credit restoration. Services include a free emergency kit for victims.
- Chat therapy — Use your counseling sessions to connect with a counselor virtually. Share secure text messages with your counselor whenever you like. Your counselor will respond within one working day up to five days a week.
Online Resources
The EAP's website offers a full range of tools and
resources to help with emotional well-being, work/life balance and more. You'll find:
- Articles and self-assessments
- Adult care and child care provider search tool
- Stress resource center
- Video resources
- Live and recorded webinars
- Mobile app
Discount Center
Find deals on brand name products and services including electronics, entertainment, gifts and flowers, travel, fitness, nutrition and more.
myStrength
myStrength offers tools to improve your emotional health and help you overcome depression, anxiety, stress, substance misuse and/or chronic pain.
Contacting the EAP
To take advantage of the Resources For Living program or to speak with a counselor, call 1-833-721-2319 (TTY: 711) for unlimited 24/7/365 assistance.
You can also visit www.resourcesforliving.com for user friendly and practical EAP-related information that addresses emotional well-being, health and well-being, and daily living concerns. To log in to the site, enter the following information:
Your calls and any counseling services are completely confidential to the maximum degree permitted by law.