IQVIA Benefits Handbook
AETNA CARE MANAGEMENT
Get personalized care and support when you need it most
Whether you're managing a chronic condition or dealing with other complex health challenges, Aetna nurses can help. If you're identified for care management, a nurse can work with you to put together a plan, help you understand your benefits offerings, and answer your health-related questions – all at no cost to you.
- One-on-one personalized support: Clinical nurses collaborate with service teams (pharmacist, dietician, and social worker) to help you achieve your health goals and guide you to local resources. Whether you're struggling with emotional concerns or an advanced illness, they'll work with you and your family to provide guidance and support.
- Local support: Aetna's Pharmacist Panel can provide guidance and connect you to more resources. With CVS HealthHUB and MinuteClinic locations inside select CVS Pharmacy and Target stores, you have a broad range of services to keep you and your family healthy.
- Tools, tips and support centers: Through your Aetna member website, you'll be able to locate a doctor, review your personal health record, and watch informational health videos. And for specific health needs, you can explore member resources like the Cancer Support Center, the Maternity Support Center, and the Back and Joint Care Support Center.
To start using care management, go to www.aetna.com and log-in to your account.